Current Openings

Interested applicants, please send your resume and cover letter to hr@nhspca.org. No phone inquiries, please.

JOB DESCRIPTION: Volunteer Coordinator

Work Schedule: Monday-Friday 9am-5pm

Job Summary:

The New Hampshire SPCA seeks an energetic, motivated Volunteer Coordinator to join our Team! This position will support all aspects of the agency’s work and develop plans to expand reach to new potential volunteer pools. This position includes every aspect of working with volunteers, from marketing to recruitment to training and appreciation. The ideal candidate will be creative, innovative, detail-oriented, and organized, all in a fast-paced environment. This self-starter will be eager to learn while ready to bring new ideas to this ever-growing group of volunteers. As this position is part of the Development team, the Volunteer Coordinator must be willing to participate in fundraising, stewardship, event coordination and new project development as assigned.

• Recruit, orient, train, and schedule volunteers to provide maximum volunteer participation in daily animal care needs as well as fundraising, program, and project requirements.
• Tracks volunteer hours, provides statistical and anecdotal reports on volunteer activities
• Effectively support projects and events: demonstrate creativity, oral and written communication, listening, and decision-making skills
• Plan and execute all-volunteer ongoing training, volunteer appreciation events and ongoing appreciation.
• Provide excellent communication with volunteers
• Write the ongoing Volunteer pages in the newsletter as well as contribute to newsletter or blog celebrating activities completed by volunteers
• Collaborate with all departments to ensure their volunteer needs are met
• Balance priorities to provide well-planned opportunities to existing and new volunteers
• Plan and execute all-volunteer appreciation events and activities.
• Administer Volunteer Software ensuring use by volunteers.
• Provide feedback or disciplinary action as needed.
• Other duties as assigned.

Qualifications include:

• Bachelor’s degree or equivalent management experience.
• Excellent written and verbal communications skills.
• An enthusiastic attitude, “get it done” mentality and self-motivated work ethic
• Proven ability to motivate, delegate, problem solve, and work with minimal supervision.
• Computer literacy. Database experience preferred, mail merge, xl, required
• Strong commitment to animal welfare.

For consideration, please forward resume, cover letter, salary requirements and writing sample (not to exceed 200 words). No phone calls, please.

Job Type: Full-time

Pay: $35,000.00 – $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Microsoft Word: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location: In person

 

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Full Job Description: Certified Veterinary Technician

New Hampshire SPCA is seeking a Certified Veterinary technician to join our medical team in our new Veterinary Center!

As a member of our medical team, you will be providing the best medical and surgical care to our shelter population seeking new forever homes and also providing access to veterinary care to our community in need, including low cost spay/neuter, dentals and preventative medicine. This individual filling this role has responsibility for assisting veterinarians and the coordination of Clinic care in accordance with NHSPCA’s policies, procedures or laws that apply.

Who are we? The New Hampshire SPCA is an innovative and dynamic nonprofit organization that has spent the past 152 years helping animals in need. We are the oldest and largest animal welfare organization in NH and remain on the cutting edge of animal welfare.

ESSENTIAL RESPONSIBILITIES

Clinical Care
• Coordinate and cooperate as the lead on daily Clinic flow and act as a liaison between the Clinic staff, Veterinarian, Manager and Director of Animal Services.
• Administer daily treatments and feeding as needed in Clinic under Veterinarian’s supervision.
• Perform all necessary diagnostic testing utilizing multiple diagnostic tools and platforms (including, but not limited to CBC, blood chemistry, X-Rays, urine testing, leukemia, FIV/FeLV, parvovirus, heartworm, fecal, intravenous catheters initiated, intravenous fluid administration, intubation) and monitor animal treatment progress.
• Prepare animals for surgery.
• Assist Doctors in anesthesia induction, monitoring animals’ vital signs during surgery, and iso-fluorene and oxygen level in anesthesia machine daily.
• Check recovery state after surgery.
• In an emergency, administer life-saving medication under Doctor’s supervision.
• Perform or assist in the euthanasia of sick animals in the Clinic.
• Participate in daily care of the animals as well as medical rounds as oversight to in-house population. • Consistently demonstrate appropriate use of PPE when in quarantine / isolation spaces and provide information to other staff at the agency on best practices using PPE.
• Utilize high quality, high volume techniques on spay/neuter days.
Medical Support, Maintenance & Recordkeeping
• Fill prescriptions and prepare medications, medication monitoring charts, dosage changes. Coordinate and communicate medication administration requirements with the other Clinic and animal care staff.
• Accurately calculate and record all medications and injections administered.
• Promptly report any irregularities of controlled drug records to the Doctor in charge of the Clinic.
• Log controlled drugs as necessary. • Assist with the maintenance of inventory of pharmaceuticals, equipment, and supplies and collaborate with other Clinic and Adoption Center staff on medication logs and overall inventory management.
• Assure monitoring and support equipment such as anesthetic machines, cardiac monitors, scopes and breathing apparatus are in good working condition.
• Clean and maintain the facility daily. Including: Clean and sterilize instruments and other material daily; Refill bottles with chemical solution daily; Clean exam, surgery rooms and other spaces in the Clinic as needed.
• Participate in events that further the agency’s mission, which may include being in pictures and videos. • Work alongside and mentor volunteers in the Clinic.
• Other duties as assigned.

QUALIFICATIONS
• To fulfill this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent demonstrated leadership skills, able to build bridges between departments and coordinate a team to achieve goals.
• Excellent communication skills including the ability to effectively present information to others through verbal or written reports, business correspondence and procedures.
• Demonstrate clear, professional and appropriate communication skills with colleagues and clients pet owners.
• Ability to read, analyze and interpret technical procedures and other business correspondence.
• Ability to remain calm in the face of various types of pressure, not allowing emotions to overwhelm attitude or performance.
• Demonstrate consistent and proactive follow-through and completion of tasks given through various methods of communication.
• Ability and willingness to learn new technologies and use different tools and platforms throughout the course of the day.
• Ability to work in a high stress environment that changes rapidly.
• Willing to be delegated to and work independently.
• Willing to contribute to decision making and pathway management.
• Comfortable with Doctor and management decisions regarding euthanasia.
• Dependable with attendance and timeliness.
• Must be present for workdays in the Vet Center at the NHSPCA.
• The ability to foster a positive work environment and have fun.

EDUCATION and/or EXPERIENCE
• Associates degree in Veterinary Technology
• Current certification in New Hampshire
• Experience in HQHV spay and neuter techniques
• Equivalent work experience as a Veterinary Technician will be considered

COMPUTER SKILLS
• Shelter Buddy, Clinic HQ or other shelter / practice management software
• Microsoft Suite, including Word, Excel and Outlook

MATERIALS and EQUIPMENT USED
• Laboratory equipment such as CBC and chemistry machines and related software programs
• Digital X-Ray – full body and intra-oral
• Polishing and scaling dental machines
• Anesthesia machines
• Vital sign monitoring equipment
• Microscope
• Autoclave
• IV Pumps
• Ultrasonic surgical instrument sterilizer
• Microchip scanner
• Heat support systems

COMPANY BENEFITS
• Medical
• Dental
• Vision
• FSA and dependent care account
• PTO and 10 Holidays!
• And many more!

New Hampshire SPCA celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.

Interested applicants, please send your resume and cover letter to hr@nhspca.org. No phone inquiries, please.

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Full Job Description: Veterinary Center Reception and Tech Assistant

REPORTS TO: Veterinary Center Manager
HOURS: Part Time
PAY RATE: $18.50/hour – 16 to 24 hours/week

FUNCTION:
Provide support to the Veterinary Center Manager in organizing and administering logistics for Community Clinics, in-house surgeries, exams and procedures. Assist the medical team in providing the necessary care to animals in the NHSPCA’s custody and animals at Community Clinics in accordance with NHSPCA policies, procedures and laws that apply.

ESSENTIAL RESPONSIBILITIES:
RECEPTION

• Provide administrative support and correspondence for appointments and follow-up.
• Book appointments for animals owned by members of the public for clinic services via phone, email, in person or online.
• Confirm appointments and track required documents prior to clinic appointments, such as Certificates of Vaccination and Consent Forms.
• Remind clients of appointments and outstanding items using phone, email or triggered automatic communications.
• Communicate requirements prior to appointments. Example: not to feed pet morning of surgery day.
• Collect all payments for clinic services in advance or in person on a clinic day. Includes processing credit card payments/collecting signatures and handling cash/checks. Maintain accounting and end-of-day reporting for all finances related to Community Clinic services.
• Track and collect required paperwork and signatures on relevant forms before appointments.

CLIENT CARE

• Greet clients and their animals on appointment days inside and outside the building. This position requires a basic comfort level with all types and sizes of cats and dogs. An understanding of dog body language is helpful.
• Bring animals into the Vet Center for appointments/surgery days. Set animals up in appropriate rooms or kennels with corresponding kennel cards, labels and paperwork.
• Alert Veterinary Technicians to any behavior or medical needs any animal has – based on information from an owner or personal observation. This could include signs/symptoms of illness/injury or fearful/fractious behavior.
• Return animals to owners post-appointment/surgery and provide specific instructions for recovery/follow-up that may be needed. Provide required paperwork and supplies to go home with pet.

ANIMAL CARE

• Assist with preparing animals for exams and surgeries. This may include moving animals to new kennel spaces, bringing them in for surgery, trimming nails, shaving for surgery prep, monitoring animals’ recovery after surgery.
• Cleaning Vet Center spaces – sweeping, mopping floors, emptying trash, wiping down kennels, doing laundry, restocking supplies, cleaning surgical equipment.
• Record Medical Notes/Vet Treatments/Care Requests and other data entry into shelter and practice management software.
• Use discretion and compassion in decision-making when unique cases are presented and consult manager when needed for approval, such as an owner with financial hardship or other extenuating circumstances.
• Assist with preparing owners for euthanasia services.

HOURS

• Part time 2-3 days per week.
• Thursday and Friday are mandatory. Possibility of some additional time on Mondays. Occasional weekend days for vaccine clinics (usually 2-4 weekend days in the spring).
• Hours are 7:45am to 3:45pm.
• Schedule is flexible at times. As the Veterinary Center grows, needs may change.

EXPERIENCE REQUIREMENTS

• High School Diploma.
• Fear Free Certified or willing to become Certified. https://fearfreepets.com/
• Experience and interest working with the public.
• Comfortable having conversations on the phone and in person.
• Excellent written communication skills.
• Comfort working with a variety of animals and behaviors/temperaments – dogs, cats, small animals.
• Ideally, experience working in an environment with animals such as a shelter, veterinary office, boarding or training facility.

OTHER REQUIREMENTS

• Reliable and prompt.
• Attention to detail.
• Able to maintain a flexible schedule, including occasional weekend days.
• Able to work independently as well as work as part of a team effectively and with flexibility.
• Proactive and able to identify work that needs to be done without being told/reminded.
• Willing to communicate regularly with different demographics of the public with patience, compassion and understanding in person, on the phone and via email.
• Willing and able to communicate with clients facing difficult and emotional situations with their pets.
• Able to communicate NHSPCA policies and protocols with confidence.
• Must be comfortable being around and seeing various veterinary procedures, including but not limited to surgeries, injuries, illness and end of life.
• Comfortable with owner, Doctor and shelter management decisions regarding euthanasia.
• Must be comfortable being outside in inclement weather for brief periods of time.
• Must be comfortable wearing PPE, including protective gloves, gowns, booties, bouffant head covering, etc.
• Able to lift 30lbs on one’s own or 50lbs with assistance.

Interested applicants, please send your resume and cover letter to hr@nhspca.org. No phone inquiries, please.

The NHSPCA is an equal opportunity employer.

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