TITLE: Director of Animal Services
REPORTS TO: Executive Director
HOURS: Full-time; Salaried, Exempt
DATE POSTED: October 19, 2022
Purpose of Job:
Join our growing team! The New Hampshire SPCA seeks a full-time Director of Animal Services to help us fulfill our mission of being a leader in animal welfare. Founded in 1872, the NHSPCA is one of the first animal welfare organization established in the USA. In 2021, we completed a comprehensive renovation and upgrade to our animal housing and cut the ribbon on our new Veterinary Center. By joining the NHSPCA, your talents and education will make a difference in the lives of companion animals.
The NHSPCA core values include respect, compassion, and cooperation. We are an equal opportunity employer.
- Oversee the daily operations of the Adoption & Veterinary Center and Farm & Equine Program. Review and update systems, methods, and procedures in accordance with contemporary humane and business practices and those practices employed by comparable humane societies, and institute the most effective means of carrying out these activities.
- Lead and Manage teams, provide strategic direction, and serve as a role model for the Manager of Animal Care, Manager of Adoption Programs and the Farm & Equine Manager. Ensure that proper care and attention is provided to all animals in the NHSPCA’s custody in accordance with the NHSPCA’s policies, procedures or any laws that apply.
- Provide support, training, mentoring and performance feedback. Maintain staff morale through motivation, recognition, and praise; maintain employee productivity and necessary disciplinary procedures. Establish and maintain employee work schedules.
- Maintain a safe workplace, value and model safe work practices adhering to the agency’s safety practices and rules addressing or communicating unsafe practices or conditions.
- Assure a high level of communication with staff and volunteers.
- Perform annual performance appraisals for all full-time and part-time staff reporting to the Director of Animal Services.
- Supervise the development and implementation of Adoption Programs including off-site adoptions, adoption promotions, animal transport, adoption follow-up, foster care, community medical care and spay/neuter compliance.
- Provide guidance, inspiration, and ensure that individual program responsibilities/goals are met including educational partnership programs, Adoption Follow-ups, Food Share, and other Safety Net programs, etc.
- Ensure that all medical and surgical programs are directed and comply with all regulations. These include internal medical care, In-house and Community Spay/Neuter, Low-Cost Medical Care, and inventory supply.
- Provide vision and support in the development of clinical services for community members.
- Develop, implement, and oversee new and established relevant programs that respond to community needs and fit the mission of the agency.
- Seek to ensure that a positive approach is prevalent in dealing with the public. Always promote excellent customer service.
- Oversee and contribute to website content, accuracy, and adherence to established brand standards.
- Assist in the development of agency policy and its implementation.
- Manage conflict in situations internally and externally relating to the NHSPCA’s policies and procedures. Counsel the public with difficult situations pertaining to adoption, compliance with local laws and responsible pet ownership.
- Develop and oversee the department budget. Monitor revenue and expenses in conjunction with Accounting Manager to ensure cost effective purchasing.
- Ensure proper management of data, maintain statistical records and report as needed.
- Coordinate and cultivate relationships with other agencies, shelters, rescue groups and national organizations to ensure best practices.
- Maintain positive public visibility and relations with staff, contracting municipalities, animal control officers, area veterinarians, board of directors, state and national animal welfare agencies, and visitors to the shelter, the media and the public.
- Assist the Development Director in publicity goals of the NHSPCA, including the identification of key stories that may improve or enhance the image of the shelter and its related programs. Increase community awareness of NHSPCA’s mission. Work with the Development Director in press releases, writing newsletter articles, pet of the week and support other media events as necessary.
- Bachelor’s degree or commensurate experience preferred. Minimum 5 years in Animal Welfare/Veterinary Clinic environment with last 3 years in a management role.
- Proven leadership and management skills. Strong interpersonal skills, team player, personal and able to get along with people of different backgrounds.
- Excellent oral and written communication skills and the ability to establish rapport quickly with persons of diverse backgrounds.
- Exhibit well-developed oral and written communication skills. Proficiency with Microsoft office Products. Familiarity with shelter /animal management software or desire to learn.
- Maintains a professional stance and encourages professionalism in all operations activities. Preserves cordial, productive relationships with all staff and board members while maintaining confidentiality pertaining to privileged administrative and operational information.
- Self-motivated, well organized, problem solving, and goal orientated. Works effectively under pressure.
- Ability to work with, leash, kennel walk and handle cats, dogs and other companion animals including those with health/behavioral conditions/concerns. Ability to speak to medical/behavioral conditions.
- Flexibility in work hours.
HOW TO APPLY:
Submit cover letter and resume along with salary requirements to [email protected]
Join our growing team! The New Hampshire SPCA seeks a full-time Veterinarian to help us expand and offer affordable veterinary services for community owned animals. Founded in 1872, the NHSPCA is one of the first animal welfare organization established in the USA. While we have a solid foundation, we remain on the cutting edge in animal welfare. In 2021, we completed a comprehensive renovation and upgrade to our animal housing and cut the ribbon on our new Veterinary Center. The Veterinary Center is the hub for all animal care within the NHSPCA and boasts a state-of-the-art surgery suite. By joining the NHSPCA, your talents and education will make a difference in the lives of companion animals.
The NHSPCA core values include respect, compassion, and cooperation. We are an equal opportunity employer.
General Duties and Responsibilities:
Primary responsibilities include performing high-quality, high-volume spay/neuter surgeries and vaccine style clinics for community owned animals. Additional surgeries, exams, monitoring, and treatment of shelter animals will be required. This position reports to the Director of Animal Services while daily responsibilities are performed in coordination with the Lead Veterinarian, the Clinic Program Coordinator and other clinic staff. Ideal candidates would provide vision for expanding Veterinary Center programming in accordance with the agency’s mission.
A valid New Hampshire Veterinarian’s license and current D.E.A or an ability to obtain one. Self-motivated, well organized, goal orientated, and works effectively under pressure.
The salary is competitive, includes health, dental, 401K, FSA, Employee Assistance Program, life insurance and continuing education. Option to purchase supplemental benefits. Flexible schedule.
To apply: Please email your cover letter and resume to [email protected]
The New Hampshire SPCA is an equal opportunity employer.
TITLE: Veterinary Technician II
REPORTS TO: Veterinarian, Veterinary Center
HOURS: Full-time; Hourly
Responsible for assisting staff Doctors as well as the coordination of Clinic care in accordance with NHSPCA’s policies, procedures or laws that apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Administer daily treatments and feeding as needed in Clinic under Veterinarian’s supervision. Perform all necessary diagnostic testing (CBC, blood chemistry, X-Rays, urine testing, leukemia, FIV, parvovirus, heartworm, fecal, intravenous catheters initiated, intravenous fluid administration) and monitor animal treatment progress.
- Prepare animals for surgery:
- Assist Doctors in anesthesia induction, monitoring animals’ vital signs during surgery, and iso-fluorene and oxygen level in anesthesia machine daily.
- Administer animals’ antibiotics and all other necessary medications.
- Shave and surgically prepare operation area and transport.
- Check recovery state after surgery during the day.
- In emergency, administer life-saving medication under Doctor’s supervision.
- Promptly report any irregularities of controlled drug records to the Doctor in charge of the Clinic.
- Perform (if certified) euthanasia of sick animals in the Clinic.
- Medical supplies:
- Maintain inventory of pharmaceuticals, equipment, and supplies.
- Assure monitoring and support equipment such as anesthetic machines, cardiac monitors, scopes and breathing apparatus are in good working condition.
- Log controlled drugs.
- Fill prescriptions per Veterinarian’s instructions.
- Accurately calculate and record all medications and injections administered.
- Clean and maintain facility:
- Clean and sterilize instruments and other material daily
- Refill bottles with chemical solution daily
- Clean the following spaces daily or as needed –
- Examination Room
- Recovery Room
- X-Ray Room
- Prep Rooms
- Surgery Rooms
- Miscellaneous duties:
- Daily care of Clinic animals
- Participate in events that further the agency’s mission, which may include being in pictures and videos.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have excellent communication skills including the ability to effectively present information to others through verbal or written reports, business correspondence and procedures. Employee must also demonstrate communication skills with clients for community clinics.
- This position requires the ability to read, analyze and interpret technical procedures and other business correspondence.
- Must have the ability to remain calm in the face of various types of pressure, not allowing emotions to overwhelm attitude or performance.
- Must demonstrate consistent follow through and completion of tasks given through various methods of communication.
- Must be dependable with attendance and timeliness.
- The ability to foster a positive work environment.
EDUCATION and/or EXPERIENCE
- Associates degree in Veterinary Technology
- Current certification in New Hampshire
- Shelter Buddy
- Microsoft Suite, including Word and Excel
MATERIALS and EQUIPMENT USED
- Laboratory machinery such as CBC and chemistry machines
- X-Ray digital machine
- Polishing and scaling dental machines
- Anesthesia machine
- Vital signs monitor
- IV Pumps
- Surgical instrument sanitizer
- Microchip scanner
- Thermal pad
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is consistently required to stand and move. In addition, the employee is constantly required to talk, hear and use hands for grasping, reaching and other operative tasks. The employee is required to sit occasionally. The employee will also be required to bend neck and twist body. The employee will be required to consistently lift an animate or stationary object of up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is consistently exposed to animal odors and animal fur.
- Employee is exposed to Biohazardous materials.
- The noise level in the work environment is usually loud/noisy.
The NHSPCA is an equal opportunity employer.
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