TITLE: Manager of Behavior and Training
REPORTS TO: Director of Administration and Programming
HOURS: Full-time; Exempt; approx. 40 hours/week
Manage, conduct, and grow and behavior and training programs, workshops, and consultations to assist the community to improve their relationships with their pets and keep them as part of their families.
Manage, facilitate, and oversee all needs and schedules for Contract Trainers and Behavior and Training Staff.
- Manage, schedule, and promote all NHSPCA Training Programs
- Develop and ensure a robust and diverse offering of training and behavior classes utilizing staff and contract trainers including but not limited to obedience, agility, and behavior consultations. All our classes are taught using positive reinforcement methods.
- Offerings may include in-person, and virtual programs.
- Conduct training classes and workshops to educate and assist pet owners on a variety of topics and issues including:
- Coordinate and teach a variety of classes and/or playgroups per week and per session.
- Provide and schedule on-site behavior consultations, as requested.
- Plan and manage 1-3 educational workshops to engage the community on animal related topics.
- Plan and develop ways to increase or maximize programs during peak weather season(s) for both indoor and outdoor.
- Management of Contract Trainers: Includes, but is not limited to, invoicing, scheduling, class requirements, cancellations, vaccination records, etc..
- If/when requested by the Adoption Center Director/Managers, collaborate with staff and volunteers to help animals in our care become better adoption candidates.
- Provide assessments for behavior and training needs of animals in our care, compile a written assessment and assist in educating staff and volunteers on the recommendations.
- Provide staff and volunteers training on basic dog skills, body language, clicker training, how to hold a leash, dog play groups, proper dog introductions, etc..
- Provide support, training and assistance to staff and volunteers who handle the more challenging dogs, including providing handouts for handling and training strategies for these dogs.
- Assist in administrative tasks
- Serve as a member of the NHSPCA Management Team
- Meet with Director of Administration regularly to develop strategies to meet the needs of the agency and community
- Responsible for design, build and schedule development.
- Review class registration rosters and assist with class registrations as needed.
- Manage and review the performance of hired and contracted trainers.
- Oversee work study students, volunteers, and interns as it pertains to the Behavior and Training Department
- Prepare Training program monthly reports and newsletter articles
- Participation in Agency events (Paws Walk and Auction for the animals)
- Maintain training equipment in a clean and organized manner
- Perform other duties as assigned
- Bachelor’s degree preferred.
- Certifications such as CPDT-KA, CDBC, or equivalent education/experience is required.
- Understanding and knowledge in the application of learning theory.
- Proven ability to teach group obedience classes and private training experience for more complex issues, including those related to fear and aggression.
- Committed to creating a positive, energetic, friendly, and supportive class environment.
- Exceptional customer service skills and the ability to converse compassionately with people under difficult and stressful circumstances.
- Strong organization skills and the ability to prioritize
- Able to work independently and in groups.
- Excellent written and verbal communications skills.
- Knowledge of computer systems and applications including Microsoft Suite and cloud-based applications.
- Some weekend, weeknight work required. The New Hampshire SPCA offers a generous benefit package including:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Discounts on programs, merchandise, workshops and event. sTo apply: Please send resume and cover letter to [email protected] with Behavior Training Manager in the subject line.
Farm Care Technician
Reports to: Equine and Farm Program Manager
HOURS: Part time, 32 hours (Friday through Monday 8am-4pm)
- Feeding, paddock and stall cleaning, scrubbing and refilling water troughs, and grooming/ handling of farm animals, including spot cleaning of animal and public areas throughout the day.
- Monitoring the health of the animals on an ongoing basis and immediately reporting any health problems or conditions (medical or behavioral) to Farm Program Coordinator.
- Treating all animals and people humanely, properly, and with compassion at all times, regardless of the situation or circumstance.
- Working courteously and cooperatively with other staff members, volunteers, and the public.
- Understand and follow department SOPs.
- Other duties as assigned by the Farm Program Coordinator.
- Opportunities to assist in routine medical treatment and behavioral training of animals may be available to the right candidate.
- Prior horse or large animal experience.
- Maturity, good judgment and a professional personal appearance.
- Flexibility, ability to manage multiple tasks and prioritize them.
- The ability to remain pleasant and calm even in stressful situations.
- Comfortable working in close proximity with large farm animals and/or nervous or inexperienced animals.
- Ability to understand and effectively teach methods of humane animal care and treatment.
- Physical ability to walk and/or stand on your feet throughout a normal workday required.
- Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, to see, to move animals and materials.
- Ability to routinely lift 50 pounds and less.
- Availability and a willingness to work a flexible schedule are a plus.
- Must be at least 18 years of age and have valid driver’s license.
Please send resumes to [email protected] with Farm Technician in the subject line.
Title: Adoption Counselor
Reports to: Adoption Center Manager
Hours: Part Time (Friday & Saturdays 8am-4pm)
To provide sheltered animals with the best possible care and maintain the center in a clean and safe manner in accordance with the policies and procedures established by the NHSPCA. To ensure that the public is treated cordially and provide information concerning animals in the center, behavior, medical, training, and proper animal care. This position is primarily customer service with flexibility to have full days of direct animal care as needed.
Feed and care for animals, keep animals’ quarters clean, inoculate and medicate animals as needed.
Receive animals from the public, check for illness, infestations and injuries. Perform regular laboratory tests to determine health and adoptability of animals.
Manage reception area transactions, including assisting the public with surrender, redemption and adoption of animals. Provide excellent customer service.
Handle daily cash transactions in a trustworthy and accurate manner.
Furnish information to the public concerning the programs and services of the agency, including basic animal care and problem-solving advice, and make referrals as
Support euthanasia decisions made by the agency and use respectful communication in regard to the decision.
Maintain center records, incoming, adoptions, dispositions and waivers. Maintain lost and found records as received and actively search for matches.
Maintain all areas of the Adoption Center to the highest NHSPCA standards.
Maintain a clean and professional personal appearance.
Attend and actively participate in scheduled staff meetings.
Initiate suggestions for improvement of the center and its functions.
Maintain a high level of respectful communication with supervisor, other animal care staff, and all other personnel and volunteers.
Perform other duties as required to insure a positive public image and to improve the functioning of the organization. These include events, parties and public awareness functions.
Assist in training new personnel and volunteers.
Other responsibilities as needed.
Associates Degree in an animal related science preferred.
Experience in an animal related field or background in customer service.
The ability to lift 50 pounds.
Ability and skill to deal humanely with animals in our care.
Ability to deal diplomatically with the public and a stressful workload.
A strong commitment to animal welfare.
Possess a high tolerance for ambiguity.
A valid drivers license
To apply: Please send resume and cover letter to [email protected] with Adoption Counselor in the subject line.
Job Title: VETERINARIANREPORTS TO: Director of Animal Services HOURS: Part-time, hourly
The New Hampshire SPCA is looking to grow its medical team with the addition of a part-time veterinarian. The main responsibilities would include growing our low-cost high-quality clinics for publicly owned animals. This supports the agency’s mission by providing affordable vet care to owners so pets can continue to stay in their homes. The position has the potential to grow into a full-time opportunity. Ideal candidates would be visionary in seeing the program expand to its fullest potential.
The primary responsibilities include performing high-quality, high-volume spay/neuter surgeries and vaccine-style clinics for public animals along with community cats. The performance of additional surgeries, exams, monitoring, and treatment of shelter animals may be necessary. These responsibilities are performed in coordination with the Staff Veterinarian, the Clinic Program Coordinator, and other clinic staff. This position has the potential to grow into a full-time opportunity.
- Performs surgical procedures or vaccine clinic duties primarily for the public as scheduled by NHSPCA.
- Has a vision of expanding the program in accordance with the agency’s mission.
- Communicates with Lead Vet and Director of Animal Services regarding any problems or concerns.
- Follow and uphold NHSPCA policies and procedures.
- Performs upkeep and organization of surgery paperwork and updating medical records.
- Interacts as needed with local vets regarding pets seen at the NHSPCA clinics.
- Examines foster and shelter animals as needed.
- Any other duties that are assigned.
- Assures that Clinic staff is complying with operational personnel policies.
- Provides leadership to resolve disputes and mediates complaints at the lowest possible level.
- Provide leadership, direction, guidance, and training for veterinary technicians and other shelter staff.
- Ability to create and sustain positive working relationships within the organization with volunteers, the public, and staff.
- Excellent communication skills, both written and oral.
- Help with developing written protocols for the clinic.
- Provide emergency medical care as needed.
- Educate staff and volunteers regarding animal disease when necessary.
- Participate in videos and photographs to further support the agency’s mission.
- Assists Director of Animal Services and other Clinic staff in other departmental functions and projects.
- Work in conjunction with Clinic staff with issues and projects as they arise.
- Performs euthanasia as needed in accordance with NHSPCA policy.
- Performs other duties as assigned by the Director of Animal Services or Lead Vet.
EDUCATION, EXPERIENCE AND LICENSING REQUIREMENTS:
- DVM or VMD degree from an accredited university.
- Licensed in New Hampshire or ability to become licensed prior to employment
- Current DEA license or ability to obtain one
- Experience with high volume spay/neuter and pediatric surgeries is highly desirable
- Familiarity with shelter medicine practices
- Fear Free handling methods preferred
- Experience or interest in Exotics a plus
To apply: Please send resume and cover letter to [email protected] with Veterinarian in the subject line.
The NHSPCA in looking for an experienced dog trainer to join our Behavior and Training team. This is a part-time position with some flexibility on days and times. Ability to teach classes and private sessions ranging from puppy to reactive dog classes is desired.
Trainers MUST be a certified trainer with a CPDT – KA, CDBC or KPA certification or relative hands-on experience. All our classes are taught using positive reinforcement methods. The NHSPCA promotes classes and manages the registration.
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